Well, the issue of me not getting calls/texts in a timely manner has been fixed with the new update...only for the app to now randomly refresh itself and delete multiple texts messages mid-conversation. Been with them two years...the price of the service is the ONLY reason I stay(Im a cheapskate-$80/yr. is a lot better than $20/m. That Id pay to be on my husbands plan). Otherwise, I would of left long ago. Customer service is improving, too, Thank God! Now it doesnt take two weeks to get something sorted out over the phone. Overall, partially pleased with the app itself.